Introduction
At Sugar & Jade®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.sugar-jade.com (the “Site”) and purchase our products and services (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use our Site or Services.
Information We Collect
We collect both personal and non-personal information from you when you visit our Site or purchase our Services. Personal information is information that can identify you, such as your name, email address, postal address, payment information, etc. Non-personal information is information that cannot identify you, such as demographic information, browsing behavior, device information, etc.
Personal Information
The personal information we collect may include:
- Contact information such as name, email address, phone number, postal address when you create an account, make a purchase, subscribe to marketing communications, participate in surveys, submit information through the Site, or contact us.
- Payment information such as credit/debit card number, security code, and billing address when you make a purchase.
- Account information such as username, password, preferences, and order history.
- Marketing preferences such as opt-in/opt-out preferences for marketing communications.
- Survey responses such as information you provide in response to surveys.
- Correspondence such as information provided when you contact us with questions, feedback, etc.
Non-Personal Information
The non-personal information we collect may include:
- Device information such as IP address, browser type, operating system, device type, and other technical information collected through cookies and other means.
- Usage information such as pages visited, products viewed, items added to cart, and other user actions on the Site.
- Demographic information such as age, gender, location, and interests collected through Google Analytics and other third-party services.
- Marketing analytics such as email open rates, page visits, and other analytics from marketing campaigns through pixels, cookies, and other means.
How We Use Your Information
We use your personal and non-personal information for a variety of business purposes including:
- Provide, maintain, and improve the Site and Services
- Process transactions and send order confirmations
- Respond to your inquiries and communicate with you
- Send marketing communications that may interest you
- Personalize your experience on the Site
- Conduct analytics to improve the Site and Services
- Prevent fraudulent activities and improve security
- Comply with legal obligations
Sensitive Information
We do not intentionally collect sensitive personal information such as social security numbers, genetic data, health information, or religious beliefs. If you choose to provide this type of information, we may use it in accordance with this Privacy Policy.
How We Share Your Information
We may share your personal and non-personal information with the following parties:
Service Providers
We may share your information with third party service providers who perform services on our behalf, such as payment processing, order fulfillment, email delivery, hosting, analytics, customer service, fraud prevention, etc. These service providers are only provided with the information necessary to provide the services and are required to protect your information.
Business Transfers
If we are involved in a merger, reorganization, sale of company assets, bankruptcy, or other transaction, we may transfer your information as part of that transaction. We will notify you of any such transfer and your choices regarding your information.
Legal Compliance and Security
We may also disclose your information if we believe it is necessary to comply with law, regulation, subpoena, or court order; enforce our policies; protect the security and integrity of our Site and Services; or protect the rights, property, or safety of Sugar & Jade®, our users, or others.
Aggregated and De-Identified Data
We may share aggregated and/or de-identified data with third parties for research, marketing, analytics, and other purposes. This data cannot reasonably identify you.
Third Party Websites and Services
The Site may contain links to third party websites and services. Any information you provide on third party sites or services is provided directly to the operators of those services and is subject to their privacy policies. Our Privacy Policy does not apply to third party sites and services and we are not responsible for the content, privacy practices, or other activities of those sites and services.
Security of Your Personal Information
We use technical and organizational measures to protect your personal information against accidental or unlawful loss, alteration, unauthorized disclosure or access. However, no security measures are perfect or impenetrable. We cannot guarantee the security of our systems 100%.
Your Privacy Choices and Rights
Marketing Communications
You can opt-out of receiving promotional communications such as emails from us by following the unsubscribe instructions in the communications, adjusting your preferences in your account settings if applicable, or contacting us.
Even if you opt-out of promotional communications, we may still contact you with important information about your account, purchases, service changes, etc.
Accessing, Updating, and Deleting Your Information
If you have created an account with us, you may access, update, amend, or delete your personal information by logging into your account and adjusting your settings and profile. To delete your account entirely, please contact us.
If you do not have an account, you may request access to, amendment, or deletion of your personal information by contacting us. For your protection, we may only implement requests with respect to personal information associated with the email address you use to contact us. We will make reasonable efforts to comply with your requests but may need to retain certain information for recordkeeping and to complete transactions.
Cookies and Tracking Technologies
We and our third party partners use cookies, pixel tags, and other tracking technologies to collect non-personal information and personal information as described above. You may disable cookies in your browser but our Site may not function properly without them.
California Resident Rights
If you are a resident of California, you have the right to request information about the personal information we have collected, used, disclosed, and sold about you over the last 12 months. You also have the right to request the deletion of personal information we have collected from you. Please note requests are subject to certain exceptions under applicable law. To make a request, please contact us.
Children’s Privacy
Our Site and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe your child has provided us with personal information without your consent, please contact us. If we become aware that a child under 13 has provided us personal information without parental consent, we will take steps to remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as we add new features, make improvements, or as laws change. We will post any changes here and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically for the latest on our privacy practices.
If we make material changes to the policy that reduce your rights, we will provide you with a prominent notice and obtain your consent as may be required by applicable law.
International Data Transfers
We are a global company and may transfer your personal information to recipients in countries other than your own for the purposes described in this Privacy Policy. These countries may not have the same data protection laws as the country where you reside. When we transfer personal information across borders, we protect your data as described in this Privacy Policy and comply with all relevant legal requirements for data transfers.
